Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

How do I download mp4 on firefox download helper? It only gives me MKV files?

  • 2 uphendule
  • 1 inale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu tkatman

tkatman
tkatman
more options

Good morning - I am only given the option to download MKV files on Firefox Download helper. I need .mov or MP4 files. Can you help me please. Terry

Good morning - I am only given the option to download MKV files on Firefox Download helper. I need .mov or MP4 files. Can you help me please. Terry

All Replies (2)

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

Hi tkatman, The Video DownloadHelper extension has a FAQ site here: http://www.downloadhelper.net/faq

and a Support Forum here: https://groups.google.com/forum/#!forum/video-downloadhelper-q-and-a

tkatman
tkatman Umnikazi wombuzo
more options

Hi - I am a novice at this. I need someone to walk me through the process, instead of downloading something else to my computer that doesn't help me. Is it possible to TALK with someone in support, please. Terry