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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

FF Private Network crash leading to a catch 22 situation

PragmaticSociologist
PragmaticSociologist
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I clicked on the Private Network icon when FF loaded, before I got the prompt to input my master password. After I input my master password FF crashed. After restarting FF, Now Private Network is asking me to "Login to FF account" when I click on the already dimmed Private network account. But, I'm already logged in. Also, When I enter my user/pass on the prompt to login again, I get a alert to check email and put the code in... That code never works(see attached screenshot). I get a red alert bar on the email code screen that there is a security issue.

So is there a timeout for such a issue? or ?

I clicked on the Private Network icon when FF loaded, before I got the prompt to input my master password. After I input my master password FF crashed. After restarting FF, Now Private Network is asking me to "Login to FF account" when I click on the already dimmed Private network account. But, I'm already logged in. Also, When I enter my user/pass on the prompt to login again, I get a alert to check email and put the code in... That code never works(see attached screenshot). I get a red alert bar on the email code screen that there is a security issue. So is there a timeout for such a issue? or ?
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

ok I solved this issue by:

Going to Hamburger Menu -> Your ID ->Account Settings -> Manage Account.

In Manage Account setting -> Devices and Apps -> Show

Then disconnet everything that is related to the current PC

Restart FF.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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Is the time you see in the email correct and not too old ?

Can you login to the Firefox account via this web page?

PragmaticSociologist
PragmaticSociologist Umnikazi wombuzo
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Time on the email is current. I am able to login to ff a/c by using token auth code, not email auth code( am logged in now to post this and the previous message). Email auth code always fails. See attached file. When I'm asked to login, the system does not ask me to use the token code, but instead sends me a email code which fails.

PragmaticSociologist
PragmaticSociologist Umnikazi wombuzo
more options

Isisombululo Esikhethiwe

ok I solved this issue by:

Going to Hamburger Menu -> Your ID ->Account Settings -> Manage Account.

In Manage Account setting -> Devices and Apps -> Show

Then disconnet everything that is related to the current PC

Restart FF.