Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Synchronization with server

  • 6 uphendule
  • 2 zinale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu Stans

more options

Hello, Since May 26, there is no longer synchronization between thunderbird and my free.fr mail server either on my PC or on my tablet. And there is no error message. What should be done to recover the messages again?

Hello, Since May 26, there is no longer synchronization between thunderbird and my free.fr mail server either on my PC or on my tablet. And there is no error message. What should be done to recover the messages again?

Isisombululo esikhethiwe

Hi. Do you still have this problem? If so, go to Help > Troubleshooting Information > Copy text to clipboard then paste it into your next reply. That info will tell us more about your Thunderbird installation and spare you a bunch of technical questions.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (6)

more options

Another user of Free.fr is also having the same issue. See https://support.mozilla.org/en-US/questions/1288640#answer-1316570

This cannot be a mere coincedence unless you're posting under different aliases.

more options

This message refer the same issue as I did (I am not the author) I have no trouble using the wifi, the only issue is retriving or sending mail to or from thunderbird via imap.free.fr

more options

Alright, let's see what your server settings are for Free.fr on Thunderbird, especially IMAP and SMTP port numbers, connection security and authentication method. Since this is happening on two devices, and one other user of the same email service provider within the same time period, my suspicions lie towards Free.fr. Something must have definitely changed on their side for this to affect multiple devices. Is your tablet also running Windows and Thunderbird?

more options

My laptop is running Windows 10 and thunderbird 68.8.1

more options

My system is 64 bits ans thunderbird version is : Thunderbird version 68.8.1 released May 22, 2020

more options

Isisombululo Esikhethiwe

Hi. Do you still have this problem? If so, go to Help > Troubleshooting Information > Copy text to clipboard then paste it into your next reply. That info will tell us more about your Thunderbird installation and spare you a bunch of technical questions.