Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Update of Thunderbird

  • 2 uphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu debbs

debbs
debbs
more options

Hi I hope someone can help me. Today I informed by Thunderbird to update the email. I have now received an Error message. Platform version '79.0' is not compatible with minVersion > = 80.0 maxVersion < = 80.0

Help, I have no idea what any of this means and I am now not able to open my email account and looks like I have lost Important folders. Does anyone have a solution? Any help would be appreciated Thanks Deb

Hi I hope someone can help me. Today I informed by Thunderbird to update the email. I have now received an Error message. Platform version '79.0' is not compatible with minVersion > = 80.0 maxVersion < = 80.0 Help, I have no idea what any of this means and I am now not able to open my email account and looks like I have lost Important folders. Does anyone have a solution? Any help would be appreciated Thanks Deb

All Replies (2)

Stans
Stans
more options

Which version of Thunderbird do you currently have? Do you have a recent backup of your Thunderbird profile or PC? Is this an IMAP or POP account?

debbs
debbs Umnikazi wombuzo
more options

Hi Stans I tried to send you message but you may not have received it. Seems that I might have had to install an update from Firefox first that didn't ask, and that is why my email account become corrupt and dropped out. I have had to get onto my ISP to help me sort out a few things, and download Thunderbird again but meaning I have lost all folders containing some important information also. In future I will not be saving such items in the email folders and move them elsewhere. I really hope no one else has this same problem.