Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

How do we unlock our emails?

  • 2 uphendule
  • 2 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu Wayne Mery

carolbiskup
carolbiskup
more options

Our 4 email accounts are all locked. Comcast said it is a Mozilla Thunderbird problem Please help us. We have not been able to receive our emails since very early morning Monday, November 30, 2020.

Our 4 email accounts are all locked. Comcast said it is a Mozilla Thunderbird problem Please help us. We have not been able to receive our emails since very early morning Monday, November 30, 2020.

All Replies (2)

thomas_weber1966
thomas_weber1966
more options

I have the same issue with a bunch of other accounts. Thunderbird (75.8.0 on Windows 10 Pro) just stopped downloading mails. It seems like it is trying to connect but to no avail. As Thundberbird suddenly stopped working it seems like a larger problem connected to an update!?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/