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Firefox crashes on startup in Windows 10

  • 2 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu FredMcD

richard.dempsey
richard.dempsey
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I submitted a crash report: bp-28bfafdf-37b2-4a4c-b56d-19c690201216 I cannot start Firefox. It crashes with 30 seconds of attempting to open it. It crashes in safe mode, too. I refreshed Firefox. I have installed the latest Firefox (12/16/2020). I have uninstalled Flash Player. I have rebooted. I have no startup.*.cache file in my profiles directory. I have only startup_shaders. I do have two Firefox\Profiles\*.default-* directories. One was created years ago and the other was created on 10th December.

I submitted a crash report: bp-28bfafdf-37b2-4a4c-b56d-19c690201216 I cannot start Firefox. It crashes with 30 seconds of attempting to open it. It crashes in safe mode, too. I refreshed Firefox. I have installed the latest Firefox (12/16/2020). I have uninstalled Flash Player. I have rebooted. I have no startup.*.cache file in my profiles directory. I have only startup_shaders. I do have two Firefox\Profiles\*.default-* directories. One was created years ago and the other was created on 10th December.

Isisombululo esikhethiwe

Update McAfee. If the problem continues, disable it.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 84.0 Build ID 20201211215739 (2020-12-11) Buildhub data OS Windows 10 OS Version 10.0.18363

bp-28bfafdf-37b2-4a4c-b56d-19c690201216 Signature: strlen | nsComponentManagerImpl::GetServiceByContractID

Uptime 1 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

EpMPApi.dll = McAfee Endpoint

fcagff64.dll = McAfee Endpoint

fcagcbh64.dll = McAfee Endpoint

fcagpph64.dll = McAfee Endpoint

FredMcD
FredMcD
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Isisombululo Esikhethiwe

Update McAfee. If the problem continues, disable it.