Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

"Sent" Folder in webmail client does not contain outbound Thunderbird emails.

  • 3 uphendule
  • 1 inale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu GBossley

GBossley
GBossley
more options

Hi, (This appears to be a long-term problem, spanning several versions of Thunderbird.)

My webmail sent folder contains emails I've sent from my phone (various apps, incl Bluemail), however, NONE of the emails I've sent from Thunderbird on my laptop are stored in my webmail account.

My provider is Westnet (Australian) and they are investigating, but I'm keen to see if any other TB users have resolved a similar problem, and if so, how? Thanks, G.

Hi, (This appears to be a long-term problem, spanning several versions of Thunderbird.) My webmail sent folder contains emails I've sent from my phone (various apps, incl Bluemail), however, NONE of the emails I've sent from Thunderbird on my laptop are stored in my webmail account. My provider is Westnet (Australian) and they are investigating, but I'm keen to see if any other TB users have resolved a similar problem, and if so, how? Thanks, G.

Isisombululo esikhethiwe

My guess it your other devices use IMAP to connect to the mail server and as a result all folders are synchronized. Your Thunderbird is probably set up as POP so nothing is synchronized, only new mail is downloaded.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Isisombululo Esikhethiwe

My guess it your other devices use IMAP to connect to the mail server and as a result all folders are synchronized. Your Thunderbird is probably set up as POP so nothing is synchronized, only new mail is downloaded.

GBossley
GBossley Umnikazi wombuzo
more options

Thanks Matt, I'll share that with my Westnet support officer and see if your reply resonates.

I appreciate your time, wisdom and effort, thanks. G.

GBossley
GBossley Umnikazi wombuzo
more options

Closing the circuit for others who might experience similar problems...

In recent weeks, I've had three issues:

  1. A long-time contact suddenly not receiving my emails at all
  2. Another contact finding all my emails in his spam folder (in spite of white-listing me)
  3. My sent mail not displaying in my webmail folders

All have been resolved today with a migration of my account from POP3 to IMAP.

Thanks to Matt for your response. G>