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  • Igcine ukuphendulwa ngu Paul

pantheruler
pantheruler
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Hi

I just did a fresh windows install and when I signed in to my firefox profile it sync the current status, the empty one, instead of downloading tabs and bookmarks from the previous session. I did make a copy of the profiles folder located in appdata before reinstalling but I haven't been able to use it so far. Are all my data lost?

Hi I just did a fresh windows install and when I signed in to my firefox profile it sync the current status, the empty one, instead of downloading tabs and bookmarks from the previous session. I did make a copy of the profiles folder located in appdata before reinstalling but I haven't been able to use it so far. Are all my data lost?

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.