Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

restore profile and mail

  • 1 baphendule
  • 1 inale nkinga
  • 17 views
  • Igcine ukuphendulwa ngu Toad-Hall

cleave3
cleave3
more options

having to reinstall thunderbird on a new computer, as i have done before, i copied the thunderbird folder from the path C: \ Users \ cgman \ AppData \ Roaming \ Thunderbird and copied to the same path on the new computer .... it doesn't work. I tried to bring back only the contents of the profile to the new computer .... it doesn't work. I tried replacing the profiles.ini file too .... it doesn't work. Can someone help me ? Thanks for the reply - marco

having to reinstall thunderbird on a new computer, as i have done before, i copied the thunderbird folder from the path C: \ Users \ cgman \ AppData \ Roaming \ Thunderbird and copied to the same path on the new computer .... it doesn't work. I tried to bring back only the contents of the profile to the new computer .... it doesn't work. I tried replacing the profiles.ini file too .... it doesn't work. Can someone help me ? Thanks for the reply - marco

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Did you install the same version of Thunderbird on new computer as you used on old computer ? What OS is used on old and on new computers? What version of Thunderbird is used on old computer and what is used on new computer?

I copied the thunderbird folder from the path C: \ Users \ cgman \ AppData \ Roaming \ Thunderbird and copied to the same path on the new computer

Did you install Thunderbird and run it once on new computer before copy pasting the 'Thunderbird' folder? If yes: Did you deleted the default created 'Thunderbird folder on new computer first and then paste in the copied 'Thunderbird' folder?

Did you ensure Thunderbird was not running on either computer when you performed the copy pasting?