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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Junk mail remain in Inbox

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  • Igcine ukuphendulwa ngu haggard2

haggard2
haggard2
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I just changed my account from POP3 to IMAP. All is well except the mail marked as Junk remains in my Inbox. I've checked all my junk mail settings, and they all seem to be set correctly, and as they have always been. They appear with the Junk Icon lit orange, an "x" in a red circle, and are lined out, but they won't move to the Junk folder, even after running Junk Mail Controls. Any help?

I just changed my account from POP3 to IMAP. All is well except the mail marked as Junk remains in my Inbox. I've checked all my junk mail settings, and they all seem to be set correctly, and as they have always been. They appear with the Junk Icon lit orange, an "x" in a red circle, and are lined out, but they won't move to the Junk folder, even after running Junk Mail Controls. Any help?

Isisombululo esikhethiwe

By they are "lined out" do you mean they are there with a strike through.... that leads me to think you have the settings in server settings for deleted mail to "just mark it as deleted" like Google suggest and you don't know what that really means. Deleted mail get a strike-through instead of being moved to the deleted folder.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Isisombululo Esikhethiwe

By they are "lined out" do you mean they are there with a strike through.... that leads me to think you have the settings in server settings for deleted mail to "just mark it as deleted" like Google suggest and you don't know what that really means. Deleted mail get a strike-through instead of being moved to the deleted folder.

haggard2
haggard2 Umnikazi wombuzo
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Thank you for your prompt response. Changing that setting solved my problem.