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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

ATT: Bookmarks issue

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To whom it may concern,

I no longer have access to my bookmarks even though I signed into my account. You can email me at the provided email address to give me a reason.

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

To whom it may concern, I no longer have access to my bookmarks even though I signed into my account. You can email me at the provided email address to give me a reason. ''[Personal information removed by moderator. Please read [[Mozilla Support rules and guidelines]], thanks.]''
Ama-screenshot ananyekiwe

Okulungisiwe ngu Chris Ilias

All Replies (6)

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All your local/mobile bookmarks have disappeared from this installation of Firefox? Or is this a new installation and Sync didn't bring them over from a different mobile installation of Firefox?

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This was a reinstallation to the same device of firefox because I had to delete and reinstall to the same device. When reinstalling and signing back in I was unuccessful in retrieving my open web pages and bookmarks.

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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

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It has been syncing to all of my devices for years how do I get them back??????

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Unless you have them stored on another copy of Firefox, it will not be possible to recover them.

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So in your other devices, do you still see the sync'd mobile bookmarks?