Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Won't accept password

  • 1 baphendule
  • 1 inale nkinga
  • 121 views
  • Igcine ukuphendulwa ngu sfhowes

more options

My dad has a gmail account which I monitor for him. When I try to login to his email from Thunderbird, I get the the message that "sending of password did not succeed". I've re-entered it several times and even changed it but still no luck. I can login to his email on a web page so I know the username and password are OK. My gmail account works fine and I have no trouble with it. Is there a setting somewhere that would prevent Thunderbird from logging into his account? Or any other suggestions?

My dad has a gmail account which I monitor for him. When I try to login to his email from Thunderbird, I get the the message that "sending of password did not succeed". I've re-entered it several times and even changed it but still no luck. I can login to his email on a web page so I know the username and password are OK. My gmail account works fine and I have no trouble with it. Is there a setting somewhere that would prevent Thunderbird from logging into his account? Or any other suggestions?

Isisombululo esikhethiwe

Unless you're connecting through a VPN or have an interfering antivirus, it should work if:

the authentication on the incoming and outgoing is OAuth2

cookies are accepted in TB Options/Privacy & Security

Remove the passwords from Saved Passwords in Options, restart TB, enter the account password in the OAuth window when prompted.

https://support.mozilla.org/en-US/questions/1335435

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (1)

more options

Isisombululo Esikhethiwe

Unless you're connecting through a VPN or have an interfering antivirus, it should work if:

the authentication on the incoming and outgoing is OAuth2

cookies are accepted in TB Options/Privacy & Security

Remove the passwords from Saved Passwords in Options, restart TB, enter the account password in the OAuth window when prompted.

https://support.mozilla.org/en-US/questions/1335435