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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Trying to set up 2FA, scan code, installed Authy, but code never works

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  • Igcine ukuphendulwa ngu silvanet

silvanet
silvanet
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I am following the steps to install this. Step 1. I installed a code scanner, and Authy authentication app.

When I scan the code, it tells me to type in the code from the authentication app.

The code is limited to six characters, but Authy returns seven in a format that looks like xx xxx xx.

No matter what combination I try of the numbers provided, it just doesn't work.

What am I missing here?

I am following the steps to install this. Step 1. I installed a code scanner, and Authy authentication app. When I scan the code, it tells me to type in the code from the authentication app. The code is limited to six characters, but Authy returns seven in a format that looks like xx xxx xx. No matter what combination I try of the numbers provided, it just doesn't work. What am I missing here?

Isisombululo esikhethiwe

I tried the steps again carefully. It turned out that the code scanner I was using was not supported by Authy. In the enter code manually option, it had a link to the ZXing project scanner. I downloaded and installed that one. Authy wanted to push me into allowing it to do a full backup, but I found you can skip that (although they don't make it at all clear and neither does Firefox). Well, finally, it worked.

They could have saved a lot of time simply saying install Authy, then install ZXing QR code scanner, click on three dots (hamburger menu) and skip the backups installation.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you scan the QR code provided by Firefox then the app should know what code to generate and for Firefox this should be a six digit code. You can try again and turn 2FA off/on to generate a new code.

You can also check this with another app or possibly with an authenticator extension in Firefox.

silvanet
silvanet Umnikazi wombuzo
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Isisombululo Esikhethiwe

I tried the steps again carefully. It turned out that the code scanner I was using was not supported by Authy. In the enter code manually option, it had a link to the ZXing project scanner. I downloaded and installed that one. Authy wanted to push me into allowing it to do a full backup, but I found you can skip that (although they don't make it at all clear and neither does Firefox). Well, finally, it worked.

They could have saved a lot of time simply saying install Authy, then install ZXing QR code scanner, click on three dots (hamburger menu) and skip the backups installation.