Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Primary password reset

  • 3 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu cor-el

Marion
Marion
more options

Hello! I forgot my primary password. Is there any way for me to reset it so I don't lose the password I have saved throughout the years? Thanks

Hello! I forgot my primary password. Is there any way for me to reset it so I don't lose the password I have saved throughout the years? Thanks

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

I recommend that you follow this support article:

https://support.mozilla.org/en-US/kb/reset-your-primary-password-if-youve-forgotten-it

FredMcD
FredMcD
more options

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that you lose all passwords stored in logins.json if you reset the Primary Password because this PP password is used to encrypt the logins stored in logins.json and only this PP password can decrypt the logins, so you may want to keep a backup of logins.json and key4.db.

If you have a Time Machine backup from before you used this PP then you can try to restore the matching logins.json and key4.db in a profile.

  • ~/Library/Application Support/Firefox/Profiles/<profile>