Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Gmail account will not authenticate when sending email

more options

I had a yahoo account configured on my laptop with Thunderbird and it worked flawlessly. I need to change to a gmail account, so I edited the account settings, changed the email addresses, changed the IMAP & SMTP settings etc. to the new gmail settings. I am able to receive mail just fine, but am unable to send mail. I get a yahoo prompt to sign in each time I try to send mail (attached). I close that prompt and then receive a message

Sending of the message failed. Unable to authenticate server (SMTP) smtp.gmail.com. Please check the password and verify in Account Settings.

I have removed saved passwords and verified all settings. Could there still be something hanging on from the old yahoo account? At this point I have uninstalled TB, reinstalled, removed all accounts, recreated them. Nothing seems to allow me to authenticate to the SMTP server.

I am using Port 465, server name smtp.gmail.com, Authentication method OAuth2 and connection is SSL/TLS.

Any other ideas? Thank you! Lisa

I had a yahoo account configured on my laptop with Thunderbird and it worked flawlessly. I need to change to a gmail account, so I edited the account settings, changed the email addresses, changed the IMAP & SMTP settings etc. to the new gmail settings. I am able to receive mail just fine, but am unable to send mail. I get a yahoo prompt to sign in each time I try to send mail (attached). I close that prompt and then receive a message Sending of the message failed. Unable to authenticate server (SMTP) smtp.gmail.com. Please check the password and verify in Account Settings. I have removed saved passwords and verified all settings. Could there still be something hanging on from the old yahoo account? At this point I have uninstalled TB, reinstalled, removed all accounts, recreated them. Nothing seems to allow me to authenticate to the SMTP server. I am using Port 465, server name smtp.gmail.com, Authentication method OAuth2 and connection is SSL/TLS. Any other ideas? Thank you! Lisa

Isisombululo esikhethiwe

change the authentication method to normal password. then open the config editor and search for preferences with oAuth. Trash any that relate to login.yahoo.com

Go back to account settings and reset the authentication to oAuth for the server.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

more options

Isisombululo Esikhethiwe

change the authentication method to normal password. then open the config editor and search for preferences with oAuth. Trash any that relate to login.yahoo.com

Go back to account settings and reset the authentication to oAuth for the server.

more options

Thank you Matt! That worked. Appreciate the help!

Lisa