We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

can not receive emails.

  • 1 baphendule
  • 2 zinale nkinga
  • 55 views
  • Igcine ukuphendulwa ngu Toad-Hall

sassersontrucking
sassersontrucking
more options

Can not receive emails for [email edited from public] @fairpoint.net. Please call to help walk me through this. I am not tech savy. Thank you.

Can not receive emails for [email edited from public] @fairpoint.net. Please call to help walk me through this. I am not tech savy. Thank you.

Okulungisiwe ngu James

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

You need to supply information so the forum can understand your setup.

What OS are you using? Windows 10 or MAC OS ? What version of Thunderbird are you using? Did the problem occur immediately after a Thunderbird update? What Anti-Virus product are you using? Are you talking about an Imap or Pop mail account? Is the problem only with receiving email or is there a problem sending as well? Do you have other mail accounts/email address which are receiving ok - so it is just the one account ? Is Thunderbird in Online mode? - If it is Offline then that explains why there is no access to internet. What error message do you get when you try to 'Get Messages'? - post image of it.

What server settings are you using - post info of the following: In Thunderbird

  • Help > More Troubleshooting Information
  • Scroll down to 'Mail and News Accounts' section
  • Copy all the data and post it into this forum question.