Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Lost my backup data.

  • 1 baphendule
  • 1 inale nkinga
  • 27 views
  • Igcine ukuphendulwa ngu Paul

rudawiksa
rudawiksa
more options

Hello, today while reinstalling my Firefox ,despite data sync was enabled on my account, I lost all data like: custom look, bookmarks and saved passwords. Here is my question: Is there any chance to bring that data back? I've tried to get my Bookmarks from backup and synchronizing data few times but it seems that account lost it. Thank you in advance. rudawiksa

Hello, today while reinstalling my Firefox ,despite data sync was enabled on my account, I lost all data like: custom look, bookmarks and saved passwords. Here is my question: Is there any chance to bring that data back? I've tried to get my Bookmarks from backup and synchronizing data few times but it seems that account lost it. Thank you in advance. rudawiksa

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.