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Thunderbird will not start even in safe mode

  • 3 uphendule
  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu Toad-Hall

LA22
LA22
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Thunderbird has just crashed 15 times in a row. I keep getting the attached crash reporter, which just pops up again if I choose restart. I have tried to start it in safe mode, same thing happens. I have tried deleting the parent.lock file

I'm desperate not to lose my mail history or folders or filters.

Please help.

Thunderbird has just crashed 15 times in a row. I keep getting the attached crash reporter, which just pops up again if I choose restart. I have tried to start it in safe mode, same thing happens. I have tried deleting the parent.lock file I'm desperate not to lose my mail history or folders or filters. Please help.
Ama-screenshot ananyekiwe

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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re :I'm desperate not to lose my mail history or folders or filters.

Make a backup copy of whatever is currently stored and paste into an external drive. Exit Thunderbird - make sure it's not running.

Access: C:Users/Username/Appdata/Roaming folder. Copy the 'Thunderbird' folder and paste in external drive.


How to access Appdata - see image below as guide.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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When you have got a copy of the 'Thunderbird' folder in a secure location

First let's see if the Windows cache is messing things up. This time it is in the Appdata 'Local' folder.

Access: C:Users/Username/Appdata/Local/Thunderbird/Profiles/ delete the 'profile name' folders - do not worry. This is the 'Local' Windows cache and not your profile storing emails.

then start Thunderbird. If you get access go to this place first: Help > More TRoubleshooting Information scroll down to Crash Reports to see Report ID Look for lines that start with bp- select/highlight the bp- line and use right click - select 'Copy' then paste into this forum

Toad-Hall
Toad-Hall
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Did you ever download and install any language packs?