Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

missing hundreds of emails and 2 folders.

  • 3 uphendule
  • 0 zinale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu david

wenk1
wenk1
more options

I used the new profile window that was sent to me and now I'm missing hundreds of emails and 2 folders. How do I recover them?

I used the new profile window that was sent to me and now I'm missing hundreds of emails and 2 folders. How do I recover them?

All Replies (3)

david
david
  • Top 10 Contributor
more options

Who sent you the new profile? Did you have a previous profile? You have not provided enough information to advise.

wenk1
wenk1 Umnikazi wombuzo
more options

The update request came from Thunderbird mail. So when the updated version was installed it wiped out hundreds of emails. I would like to recover them. The update notice said this won't happen.

david
david
  • Top 10 Contributor
more options

It may be that Thunderbird lost the profile. Is the account still there, or did Thunderbird prompt to create an account? If it prompted, my suggestion is to ignore the prompt, click the Home tab, and - if menu bar isn't showing, then right-click, select Menu bar, and then click help>moretroubleshooting information, scroll down to Profiles, click 'about:profiles' and then browse that next panel to see if your account is there.