Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Thunderbird goes down

  • 6 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu christ1

more options

When I start Thunderbird it goes down. It has done so since Friday. I tried to download Thunderbird again - but it still crashes

When I start Thunderbird it goes down. It has done so since Friday. I tried to download Thunderbird again - but it still crashes
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

This is a known problem. Unfortunately there is no solution yet, and possibly won't be any time soon. So there aren't very many options. One thing you can try is to start Thunderbird in Troubleshooting Mode. This probably will not fix the problem, but it's worth a try. https://support.mozilla.org/kb/troubleshoot-mode-thunderbird

Do you have the Provider for Google Calendar add-on installed? If so, remove it. A Google Calendar can now be accessed natively via CalDAV, no add-on needed anymore. It's unlikely though that the old provider add-on is related to the crash.

Chances are that the crash isn't happening anymore in recent betas of Thunderbird. As a last resort, would you be willing to try a beta version? https://support.mozilla.org/en-US/kb/thunderbird-beta

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (6)

more options
more options

bp-d056d6b7-f763-42a1-a718-d22a20221003

more options

Isisombululo Esikhethiwe

This is a known problem. Unfortunately there is no solution yet, and possibly won't be any time soon. So there aren't very many options. One thing you can try is to start Thunderbird in Troubleshooting Mode. This probably will not fix the problem, but it's worth a try. https://support.mozilla.org/kb/troubleshoot-mode-thunderbird

Do you have the Provider for Google Calendar add-on installed? If so, remove it. A Google Calendar can now be accessed natively via CalDAV, no add-on needed anymore. It's unlikely though that the old provider add-on is related to the crash.

Chances are that the crash isn't happening anymore in recent betas of Thunderbird. As a last resort, would you be willing to try a beta version? https://support.mozilla.org/en-US/kb/thunderbird-beta

Okulungisiwe ngu christ1

more options

Thank you for helping. Troubleshooting Mode did not help. I would like to remove the Provider for calender before I try the beta-version. Can you guide me on how to remove it?

more options

I tried the beta version and it is working -Thank you :)

more options
I would like to remove the Provider for calender before I try the beta-version. Can you guide me on how to remove it?

You should be able to remove it via the Add-ons Manager.