Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox account login issue

  • 2 uphendule
  • 0 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu willjoe24421

more options

I can sign out and re sign in to my Firefox browser (PC) with password xxxxxxxx. ( I signed into this support page using xxxxxxxx). I can sign into my Firefox account on Microsoft Edge browser using my email address and password xxxxxxxx.

However, (using Firefox or Edge) once in Firefox manage account settings, when trying to change my password - using xxxxxxxx as 'my current password', I get a red banner stating 'incorrect password'. I now don't have an account recovery key, as I was in the process of changing this when I found that the password xxxxxxxx was called incorrect.

Just to see, tried my Firefox sync password yyyyyyyy. Did not work, as expected.

What is going on? How can I change my password? How can I create a new recovery key?

I can sign out and re sign in to my Firefox browser (PC) with password xxxxxxxx. ( I signed into this support page using xxxxxxxx). I can sign into my Firefox account on Microsoft Edge browser using my email address and password xxxxxxxx. However, (using Firefox or Edge) once in Firefox manage account settings, when trying to change my password - using xxxxxxxx as 'my current password', I get a red banner stating 'incorrect password'. I now don't have an account recovery key, as I was in the process of changing this when I found that the password xxxxxxxx was called incorrect. Just to see, tried my Firefox sync password yyyyyyyy. Did not work, as expected. What is going on? How can I change my password? How can I create a new recovery key?

All Replies (2)

more options

WOW! change password worked ONE time when logging in on Microsoft edge. Now I have a new password! Tested the new password and I can log into Firefox account with it. Tried changing the password again, just to see if things are better with the system. Can no longer change my password. Hmmmm. Even with the new password, I cannot create an account recovery key. Will try again later in the day.

more options

If you can't log in to websites after removing the cookies associated with it, clearing your Firefox cache, and trying with your extensions and plugins disabled, and having checked security software, you may have a corrupt cookies file in your Firefox profile folder.

Regards, Will