Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: smtp687.syd.oss-core.net Off-net-IP Detected.

  • 1 baphendule
  • 0 zinale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu sfhowes

more options

I can't send out any emails. I get this message, and I'm not a computer whiz. "Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: smtp687.syd.oss-core.net Off-net-IP Detected." I tether my mobile phone to my internet to send emails. My phone doesn't receive emails at all as it's not set up to receive emails.

Many thanks for this old girl!!

I can't send out any emails. I get this message, and I'm not a computer whiz. "Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: smtp687.syd.oss-core.net Off-net-IP Detected." I tether my mobile phone to my internet to send emails. My phone doesn't receive emails at all as it's not set up to receive emails. Many thanks for this old girl!!

All Replies (1)

more options

The error appears to be saying that you are trying to send through a network (the cellphone provider's) that is not the same as the network of the mail provider. This might happen if the server settings in TB are non-secure, e.g. the smtp is on port 25 with Connection security = none.

Without knowing the details of this setup, you might consider adding your mail account to the phone so that sending and receiving are done on the same network (the cell provider's). Or, see if the issue is caused by non-secure settings imposed by the mail provider. If they don't offer secure access, I would get a secure account with one of the major providers such as gmail, outlook.com, gmx etc.

I frequently do email on a laptop with TB connected to my phone's wifi hotspot, with no issues, using secure accounts.