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Google/Facebook/Apple login option on website only appears in private window

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  • Igcine ukuphendulwa ngu cor-el

njhp94
njhp94
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I have a subscription to Global Cycling Network, to which I login using my Google account at https://plus.globalcyclingnetwork.com/login. The login web page has options to login using Google, Facebook, or Apple, but in a normal Firefox window, the buttons for using these logins never appear - I just get a whirling circle where the buttons should appear, and the page never completes loading. If I open the GCN login web page in a private FF window, the buttons appear and I can login without any problem. If I use Firefox Settings to clear all cookies and cached web data, then close and restart Firefox, I still can't login from a normal FF window.

I tried the Edge browser (OS is Windows 11) and login there works without problem

Any suggestions on a fix to get it working on Firefox? FF is presently version 119.0.1.

I have a subscription to Global Cycling Network, to which I login using my Google account at https://plus.globalcyclingnetwork.com/login. The login web page has options to login using Google, Facebook, or Apple, but in a normal Firefox window, the buttons for using these logins never appear - I just get a whirling circle where the buttons should appear, and the page never completes loading. If I open the GCN login web page in a private FF window, the buttons appear and I can login without any problem. If I use Firefox Settings to clear all cookies and cached web data, then close and restart Firefox, I still can't login from a normal FF window. I tried the Edge browser (OS is Windows 11) and login there works without problem Any suggestions on a fix to get it working on Firefox? FF is presently version 119.0.1.

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin), always make sure such extensions do not block content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like blocked content.