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Firefox crashes

  • 9 uphendule
  • 1 inale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu cor-el

aftab98856
aftab98856
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Whenever firefox has multiple tabs open and on any single tab youtube is running i find youtube to crash lag and even crack itself by audio playing with struck video. FYI the same issue is not experienced in other browsers like brave for instance . I hope you provide attention to this problem and solve this issue as soon as possible and as I mostly use firefox to browse and use its dev tools.

Whenever firefox has multiple tabs open and on any single tab youtube is running i find youtube to crash lag and even crack itself by audio playing with struck video. FYI the same issue is not experienced in other browsers like brave for instance . I hope you provide attention to this problem and solve this issue as soon as possible and as I mostly use firefox to browse and use its dev tools.

All Replies (9)

TyDraniu
TyDraniu
  • Top 10 Contributor
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Please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

aftab98856
aftab98856 Umnikazi wombuzo
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sorry for the delay bp-160e3c71-c30c-4473-b070-097b50240223 bp-59a7f5e9-71cf-42a0-871f-380290240223

TyDraniu
TyDraniu
  • Top 10 Contributor
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Intel GPU driver is crashing here. The first step should be to update the GPU driver.

zeroknight
zeroknight
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Those crash reports are from mid-2023 with version 113 and may not be relevant to your current crashes with version 121.

Does it still happen if you disable hardware acceleration?

aftab98856
aftab98856 Umnikazi wombuzo
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I even now in 2024 face this issue with mostly firefox the driver seems to be updated. There is no new report created from multiple crashes in 2024.

Okulungisiwe ngu aftab98856

aftab98856
aftab98856 Umnikazi wombuzo
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once now it happened

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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aftab98856 said
I even now in 2024 face this issue with mostly firefox the driver seems to be updated. There is no new report created from multiple crashes in 2024.

I would install this intel app and confirm drivers are current. see screenshot You can uninstall when done. https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Laptop, Desktop, or DIY? Make and model.

Okulungisiwe ngu jonzn4SUSE

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Anything helpful in the Windows Event Viewer logs?