Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

recaptcha

more options

Today May 1, I noticed that any website that shows a recaptcha checkbox, including the google recaptcha demo (https://www.google.com/recaptcha/api2/demo) only shows an infinite spinner in firefox v125.0.3. I've tried the same sites in chrome and edge and the recaptcha works fine. In FF, I have cleared my cache, disabled tracking protection, disabled anti-virus and tried troubleshooting mode - still get the infinite spinner. Last week, I had no problems with recaptcha.

Today May 1, I noticed that any website that shows a recaptcha checkbox, including the google recaptcha demo (https://www.google.com/recaptcha/api2/demo) only shows an infinite spinner in firefox v125.0.3. I've tried the same sites in chrome and edge and the recaptcha works fine. In FF, I have cleared my cache, disabled tracking protection, disabled anti-virus and tried troubleshooting mode - still get the infinite spinner. Last week, I had no problems with recaptcha.

All Replies (9)

more options

Google's reCAPTCHA technology appears to be having technical difficulties in some regions currently. Try changing the user agent with User-Agent Switcher to make the browser look like Chrome.

more options

I am having the same issue. I added this user agent https://addons.mozilla.org/en-US/firefox/addon/uaswitcher/?utm_source=gitlab and switched to chrome. That took care of the issue. Mozilla needs to clean uo the mess they have made.

more options

This is more likely caused by changes made by Google as it works for me with a Firefox Mac user agent and with a Firefox Linux user agent, only Windows is affected.

more options

Mozilla has contacted Google about this problem. Google typically updates the reCAPTCHA script about once every week or two (the last update for the English version was overnight Sunday-Monday), so I don't know how soon it will get fixed.

more options

Thank you everyone for the replies. Glad to know I'm not going entirely crazy. Guess I'll just wait for the update and use chrome if/when needed.

more options

Chip Amati said

Mozilla needs to clean uo the mess they have made.

Google needs to fix this. This appears to only affect Firefox users with a Windows user agent but not those with a macOS and Linux Firefox useragent.

Firefox 125.0.3 was released on April 29 while this recaptcha issue only occurred in the last day.

more options

I believe Google want to force some another user to give up on FF, so a lot ones will just start use chrome because of that, in that middle time Google fix that..., I believe its enough to be in a court!

Anyway, to solve that just do it:

open FF, type: about:config type general.useragent.override and create a new one with this code: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.6422.14 Safari/537.36

after that be fixed by Google, just delete that record: general.useragent.override

DONT install that addons, because all of that ask for your DATA, and that will be a problem if you have sensitive professional data.

Regards

more options

Thanks Arquivos...great answer but I believe the issue has been fixed by google. I added your override and recaptcha worked. Then deleted the override and recaptcha is still working.

more options

bill340 said

Thanks Arquivos...great answer but I believe the issue has been fixed by google.

It definitely looks that way based on two of the pages I was using for testing.

For what I can see, Google has rolled back the script to the URL they were using last week and this allows the picture popup to appear. If anyone finds a page that still has a problem, you can force a full reload to fetch the latest script files. Here's how:

  • Shift+click the reload button
  • Ctrl+Shift+R (on Mac, Command+Shift+R)

Please do this before you enter data into the form, because this will flush forms.