Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

on amazon prime video I get sound with preview but when I want to watch movie no sound I am getting a code of 7132

  • 1 baphendule
  • 0 zinale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu Paul

Richcrewse
Richcrewse
more options

I was given a code to correct my sound problem on prime video movies the code is 7132 what do I need to do I looked for restart or reset and did not find anything

I was given a code to correct my sound problem on prime video movies the code is 7132 what do I need to do I looked for restart or reset and did not find anything

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

I have found this on an Amazon support forum - https://uk.amazonforum.com/s/question/0D56Q0000DpIZs9SQG/error-7132

It does looks like you are using an older version of Firefox that is no longer supported. I recommend that you update to aore recent version. This support article should help:

https://support.mozilla.org/en-US/kb/update-firefox-latest-release

Okulungisiwe ngu Paul

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.