Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Using Firefox 3.6.3 for OS X, I have recently become unable to view streaming media at the website www.memritv.org. I receive an error message that says "TypeError: _cuPlayer is null." How can I circumvent this problem?

  • 5 uphendule
  • 28 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu Chris Ilias

more options

Using Firefox 3.6.3 for OS X, I have recently become unable to view streaming media at the website www.memritv.org. I receive an error message that says "TypeError: _cuPlayer is null." How can I circumvent this problem?

URL of affected sites

http://www.memritv.org

Using Firefox 3.6.3 for OS X, I have recently become unable to view streaming media at the website www.memritv.org. I receive an error message that says "TypeError: _cuPlayer is null." How can I circumvent this problem? == URL of affected sites == http://www.memritv.org

Isisombululo esikhethiwe

I spoke yesterday by telephone with customer service for the Memritv.org website. They informed me that they are well aware of this problem. They stated further that the problem is due to a software difficulty on their end, and is not due to a fault on the part of website visitors or their personal computers. Memri expects to implement a successful software "fix" in the near future.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (5)

more options

If I understand correctly, CUPLayer is something called CastUp Player, and it sounds like Firefox can't get it to run. Does CastUp Player sound familiar to you? Do you still have it installed?

more options

CU Player is, indeed, CastUp Player. However I was previously able to view streams from this site without ever knowingly downloading CastUp Player or any other special software. It is only recently that this website became a problem. I am wondering if CastUp Player specific streams are perhaps no longer compatible with FireFox for OS X. Perhaps someone knows, or is aware of a solution?

more options

Maybe there are specific file types set to use CUPLayer. Use the instructions at Manage file types and download actions in Firefox to find out.

more options

Isisombululo Esikhethiwe

I spoke yesterday by telephone with customer service for the Memritv.org website. They informed me that they are well aware of this problem. They stated further that the problem is due to a software difficulty on their end, and is not due to a fault on the part of website visitors or their personal computers. Memri expects to implement a successful software "fix" in the near future.

more options

Great! Thanks for letting us know.