Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Personas doesn't work after upgrading to 3.66 today.

  • 1 baphendule
  • 46 zinale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu Moses

AnonymousUser
AnonymousUser
more options

Issue

I have another kind of problem with Firefox

Description

I upgraded to Firefox 3.6.6 and my persona wasn't there, so I clicked on it again and it stayed the same greyish colour. Also, the previews don't work.

This happened

Every time Firefox opened

today, after the upgrade

Troubleshooting information

Application Basics 

        Name         Firefox
        Version         3.6.6
        Profile Directory
          Open Containing Folder
        Installed Plugins
          about:plugins
        Build Configuration
          about:buildconfig

  Extensions
        Name
        Version
        Enabled
        ID
        Google Toolbar for Firefox         6.1.20091216W         true         {3112ca9c-de6d-4884-a869-9855de68056c}
        Java Console         6.0.15         true          
        Microsoft .NET Framework Assistant         1.2.1         true         {20a82645-c095-46ed-80e3-08825760534b}
        Personas         1.5.3         true         personas@christopher.beard
        Adobe DLM (powered by getPlus(R))         1.6.2.63         true          

  Modified Preferences
      Name
      Value
        accessibility.typeaheadfind.flashBar         0
        browser.history_expire_days.mirror         180
        browser.places.importBookmarksHTML         false
        browser.places.smartBookmarksVersion         2
        browser.startup.homepage_override.mstone         rv:1.9.2.6
        extensions.lastAppVersion         3.6.6
        general.useragent.extra.microsoftdotnet         ( .NET CLR 3.5.30729; .NET4.0C)
        network.cookie.prefsMigrated         true
        print.print_printer         HP DeskJet 930C/932C/935C
        print.printer_HP_DeskJet_930C/932C/935C.print_bgcolor         false
        print.printer_HP_DeskJet_930C/932C/935C.print_bgimages         false
        print.printer_HP_DeskJet_930C/932C/935C.print_command
        print.printer_HP_DeskJet_930C/932C/935C.print_downloadfonts         false
        print.printer_HP_DeskJet_930C/932C/935C.print_edge_bottom         0
        print.printer_HP_DeskJet_930C/932C/935C.print_edge_left         0
        print.printer_HP_DeskJet_930C/932C/935C.print_edge_right         0
        print.printer_HP_DeskJet_930C/932C/935C.print_edge_top         0
        print.printer_HP_DeskJet_930C/932C/935C.print_evenpages         true
        print.printer_HP_DeskJet_930C/932C/935C.print_footercenter
        print.printer_HP_DeskJet_930C/932C/935C.print_footerleft         &PT
        print.printer_HP_DeskJet_930C/932C/935C.print_footerright         &D
        print.printer_HP_DeskJet_930C/932C/935C.print_headercenter
        print.printer_HP_DeskJet_930C/932C/935C.print_headerleft         &T
        print.printer_HP_DeskJet_930C/932C/935C.print_headerright         &U
        print.printer_HP_DeskJet_930C/932C/935C.print_in_color         true
        print.printer_HP_DeskJet_930C/932C/935C.print_margin_bottom         0.5
        print.printer_HP_DeskJet_930C/932C/935C.print_margin_left         0.5
        print.printer_HP_DeskJet_930C/932C/935C.print_margin_right         0.5
        print.printer_HP_DeskJet_930C/932C/935C.print_margin_top         0.5
        print.printer_HP_DeskJet_930C/932C/935C.print_oddpages         true
        print.printer_HP_DeskJet_930C/932C/935C.print_orientation         0
        print.printer_HP_DeskJet_930C/932C/935C.print_pagedelay         500
        print.printer_HP_DeskJet_930C/932C/935C.print_paper_data         1
        print.printer_HP_DeskJet_930C/932C/935C.print_paper_height         11.00
        print.printer_HP_DeskJet_930C/932C/935C.print_paper_size_type         0
        print.printer_HP_DeskJet_930C/932C/935C.print_paper_size_unit         0
        print.printer_HP_DeskJet_930C/932C/935C.print_paper_width         8.50
        print.printer_HP_DeskJet_930C/932C/935C.print_reversed         false
        print.printer_HP_DeskJet_930C/932C/935C.print_scaling         1.00
        print.printer_HP_DeskJet_930C/932C/935C.print_shrink_to_fit         true
        print.printer_HP_DeskJet_930C/932C/935C.print_to_file         false
        print.printer_HP_DeskJet_930C/932C/935C.print_unwriteable_margin_bottom         0
        print.printer_HP_DeskJet_930C/932C/935C.print_unwriteable_margin_left         0
        print.printer_HP_DeskJet_930C/932C/935C.print_unwriteable_margin_right         0
        print.printer_HP_DeskJet_930C/932C/935C.print_unwriteable_margin_top         0
        privacy.sanitize.migrateFx3Prefs         true
        security.warn_viewing_mixed         false
        security.warn_viewing_mixed.show_once         false

Firefox version

3.6.6

Operating system

Windows 7

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 GTB6 ( .NET CLR 3.5.30729; .NET4.0C)

Plugins installed

  • -getplusplusadobe16263
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
  • Default Plug-in
  • Shockwave Flash 10.0 r32
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • iTunes Detector Plug-in
  • GEPlugin
  • Picasa plugin
  • 4.0.50524.0
  • Office Live Update v1.5
  • NPWLPG
  • Google Update
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
== Issue == I have another kind of problem with Firefox == Description == I upgraded to Firefox 3.6.6 and my persona wasn't there, so I clicked on it again and it stayed the same greyish colour. Also, the previews don't work. == This happened == Every time Firefox opened == today, after the upgrade == == Troubleshooting information == Application Basics Name Firefox Version 3.6.6 Profile Directory Open Containing Folder Installed Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Google Toolbar for Firefox 6.1.20091216W true {3112ca9c-de6d-4884-a869-9855de68056c} Java Console 6.0.15 true Microsoft .NET Framework Assistant 1.2.1 true {20a82645-c095-46ed-80e3-08825760534b} Personas 1.5.3 true personas@christopher.beard Adobe DLM (powered by getPlus(R)) 1.6.2.63 true Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.history_expire_days.mirror 180 browser.places.importBookmarksHTML false browser.places.smartBookmarksVersion 2 browser.startup.homepage_override.mstone rv:1.9.2.6 extensions.lastAppVersion 3.6.6 general.useragent.extra.microsoftdotnet ( .NET CLR 3.5.30729; .NET4.0C) network.cookie.prefsMigrated true print.print_printer HP DeskJet 930C/932C/935C print.printer_HP_DeskJet_930C/932C/935C.print_bgcolor false print.printer_HP_DeskJet_930C/932C/935C.print_bgimages false print.printer_HP_DeskJet_930C/932C/935C.print_command print.printer_HP_DeskJet_930C/932C/935C.print_downloadfonts false print.printer_HP_DeskJet_930C/932C/935C.print_edge_bottom 0 print.printer_HP_DeskJet_930C/932C/935C.print_edge_left 0 print.printer_HP_DeskJet_930C/932C/935C.print_edge_right 0 print.printer_HP_DeskJet_930C/932C/935C.print_edge_top 0 print.printer_HP_DeskJet_930C/932C/935C.print_evenpages true print.printer_HP_DeskJet_930C/932C/935C.print_footercenter print.printer_HP_DeskJet_930C/932C/935C.print_footerleft &PT print.printer_HP_DeskJet_930C/932C/935C.print_footerright &D print.printer_HP_DeskJet_930C/932C/935C.print_headercenter print.printer_HP_DeskJet_930C/932C/935C.print_headerleft &T print.printer_HP_DeskJet_930C/932C/935C.print_headerright &U print.printer_HP_DeskJet_930C/932C/935C.print_in_color true print.printer_HP_DeskJet_930C/932C/935C.print_margin_bottom 0.5 print.printer_HP_DeskJet_930C/932C/935C.print_margin_left 0.5 print.printer_HP_DeskJet_930C/932C/935C.print_margin_right 0.5 print.printer_HP_DeskJet_930C/932C/935C.print_margin_top 0.5 print.printer_HP_DeskJet_930C/932C/935C.print_oddpages true print.printer_HP_DeskJet_930C/932C/935C.print_orientation 0 print.printer_HP_DeskJet_930C/932C/935C.print_pagedelay 500 print.printer_HP_DeskJet_930C/932C/935C.print_paper_data 1 print.printer_HP_DeskJet_930C/932C/935C.print_paper_height 11.00 print.printer_HP_DeskJet_930C/932C/935C.print_paper_size_type 0 print.printer_HP_DeskJet_930C/932C/935C.print_paper_size_unit 0 print.printer_HP_DeskJet_930C/932C/935C.print_paper_width 8.50 print.printer_HP_DeskJet_930C/932C/935C.print_reversed false print.printer_HP_DeskJet_930C/932C/935C.print_scaling 1.00 print.printer_HP_DeskJet_930C/932C/935C.print_shrink_to_fit true print.printer_HP_DeskJet_930C/932C/935C.print_to_file false print.printer_HP_DeskJet_930C/932C/935C.print_unwriteable_margin_bottom 0 print.printer_HP_DeskJet_930C/932C/935C.print_unwriteable_margin_left 0 print.printer_HP_DeskJet_930C/932C/935C.print_unwriteable_margin_right 0 print.printer_HP_DeskJet_930C/932C/935C.print_unwriteable_margin_top 0 privacy.sanitize.migrateFx3Prefs true security.warn_viewing_mixed false security.warn_viewing_mixed.show_once false == Firefox version == 3.6.6 == Operating system == Windows 7 == User Agent == Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 GTB6 ( .NET CLR 3.5.30729; .NET4.0C) == Plugins installed == *-getplusplusadobe16263 *NPRuntime Script Plug-in Library for Java(TM) Deploy *The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site. *Adobe PDF Plug-In For Firefox and Netscape "9.3.3" *Default Plug-in *Shockwave Flash 10.0 r32 *Adobe Shockwave for Director Netscape plug-in, version 11.5 *iTunes Detector Plug-in *GEPlugin *Picasa plugin *4.0.50524.0 *Office Live Update v1.5 *NPWLPG *Google Update *Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers

Isisombululo esikhethiwe

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to see if that solves the problem. If it does, go to Tools>Addons>Extensions and disable addons one by one to figure out which one is causing the problem.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (1)

Moses
Moses
  • Moderator
more options

Isisombululo Esikhethiwe

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to see if that solves the problem. If it does, go to Tools>Addons>Extensions and disable addons one by one to figure out which one is causing the problem.