Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes and moz19.dll, mozcol.dll, and shared.dll are in the call stack

  • 2 uphendule
  • 5 zinale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu hilem

hilem
hilem
more options

I'm running 3.0.13 on a closed network. I know this is an ancient version of firefox, but we have applications that need to be upgraded before we can move to 3.6 or later.

Firefox 3.0.13 is crashing and the windows debugger is showing moz19.dll, mozcol.dll, and shared.dll in the call stack. I cannot determine what this software is. I only know it appears to be a potential cause of the crash. Google searches come up empty. Any idea if this is some rogue plugin or security software in the way?

I'm running 3.0.13 on a closed network. I know this is an ancient version of firefox, but we have applications that need to be upgraded before we can move to 3.6 or later. Firefox 3.0.13 is crashing and the windows debugger is showing moz19.dll, mozcol.dll, and shared.dll in the call stack. I cannot determine what this software is. I only know it appears to be a potential cause of the crash. Google searches come up empty. Any idea if this is some rogue plugin or security software in the way?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What is the location of those files?

hilem
hilem Umnikazi wombuzo
more options

c:\windows\system32\drivers\service\ddddddd\ where 'ddddddd' is a 7 digit number. It appears to vary by machine.