Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Ever since Firefox updated I have not been able to view videos from Youtube.com. Have other people experienced this problem?

  • 2 uphendule
  • 14 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu cor-el

more options

All sound and no video. It works ok in Internet Explorer so it's not my machine.

All sound and no video. It works ok in Internet Explorer so it's not my machine.

All Replies (2)

more options

The problem conceivably could be with codecs or video card drivers that are no longer compatible and need updating. A temporary workaround may be to try older versions of Firefox or FlashPlayer. There are possibly other related posts such as this one.

You may also find information on the Adobe forums. Another consideration is FlashPlayer's use of hardware acceleration which you may need to turn on or off for better compatability. That is likely to be discussed on youtube/google's own forums and the Adobe Forums such as this post

more options

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

You can also try to disable the hardware acceleration in the Flash Player.

See Flash videos won't play full screen

Flash "Display settings" window: