Some stubborn malware has to be removed by scanning in Windows Safe Mode (how to start Windows Safe Mode links in 4. below). Download, install and update as many of the following as possible until your infections are cleaned. #The '''<u>free versions</u>''' of these scanners will detect infections and clean your system; no need to purchase #'''<u>Different malware scanners detect some malware that other scanners do not.</u>''' #If you are unable to download the malware programs, #* change the name of the installer program before saving the download to your hard drive, and #* once installed, go to the installation folder for the program and change the name of the program executable file (i.e., for Malwarebytes Anti-Malware, change mbam.exe to xyz-mb.exe), then update the program and run the scan. #* you may need to download on an un-infected computer, change the name of the installer program, copy the installer to a CD or USB thumb drive, and transport to your system for installation. #Some stubborn malware will need to be removed in '''Windows Safe Mode with Networking'''. '''<u>WARNING''': Download all the tools first, then disconnect your modem before entering Windows Safe Mode, as your Firewall and AV/AS probably will not load in Windows Safe Mode.</u> See: #*http://www.pbcomp.com.au/using-windows-safe-mode.html #*http://www.malwarehelp.org/restart-into-safe-mode-how-to-2010.html *Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php *SuperAntispyware - http://www.superantispyware.com/ *AdAware - http://www.lavasoftusa.com/software/adaware/ *Spybot Search & Destroy - http://www.safer-networking.org/en/index.html *Windows Defender - http://www.microsoft.com/windows/products/winfamily/defender/default.mspx *Dr. Web Cureit - http://www.freedrweb.com/cureit/ If these don't find or can't clear the infection(s), post in one of these forums for specialized malware removal help: #Read and follow their rules for posting #Follow their instructions '''to the letter''' #Be patient; you are put in a queue and you will get a response when they get to your post *http://bleepingcomputer.com *http://www.spywareinfoforum.com/ *http://www.spywarewarrior.com/index.php *http://forum.aumha.org/ <br /> ------------------------ <br /> '''Other issues needing your attention''' The information submitted with your question indicates that you have out of date plugins with known security and stability issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post. You can also see your plugins from the Firefox menu, Tools > Add-ons > Plugins.<br /> <br /> *Adobe Shockwave for Director Netscape plug-in, version 11.5.8.612 *Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers #'''''Check your plugin versions''''' on either of the following links': #*http://www.mozilla.com/en-US/plugincheck/ #*https://www-trunk.stage.mozilla.com/en-US/plugincheck/ #*'''Note: plugin check page does not have information on all plugin versions''' #'''Update Shockwave for Director''' #*NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player. #*Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it). #*When the download is complete, exit Firefox (File > Exit) #*locate and double-click in the installer you just downloaded, let the install complete. #*Restart Firefox and check your plugins again. #*'''<u>Download link and more information</u>''': http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox #'''Update the [[Java]] plugin''' to the latest version. #*Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE) #**'''''Be sure to <u>un-check the Yahoo Toolbar</u> option during the install if you do not want it installed. #*Also see "Manual Update" in this article to update from the Java Control Panel in Windows Control Panel: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates #* Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml #* Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org/Firefox_:_FAQs_:_Install_Java#Multiple_Java_Console_extensions #*Java Test: http://www.java.com/en/download/help/testvm.xml