Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

.exe file appears in download window but not download folder and I can't open it

more options

Downloaded a game from bigfishgames. Pop up window said .exe file was a binary and asked if I wanted to save binary file or cancel. Clicked "save file". Mozilla Download window appeared with cancelled download. I retried and it worked, but I can't open the file and it is not in the "Download" folder in My Documents.

Downloaded a game from bigfishgames. Pop up window said .exe file was a binary and asked if I wanted to save binary file or cancel. Clicked "save file". Mozilla Download window appeared with cancelled download. I retried and it worked, but I can't open the file and it is not in the "Download" folder in My Documents.

All Replies (1)

more options

If you right-click the item in the Downloads window, and choose Open Containing Folder, it should be there. If it's not there, it's possible your antivirus software quarantined or deleted it after it was downloaded.