Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Why is my Username rejected in Google Personas, even though it's correct?

  • 3 uphendule
  • 1 inale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu UnicornL80

more options

I successfully registered into Google Personas and applied a Thanksgiving Persona a few weeks ago. I cannot sign in because my Username is not accepted (?) I KNOW I entered the correct data because I recorded it for reference. I would like to access My Favorites Folder to change the Persona.

I successfully registered into Google Personas and applied a Thanksgiving Persona a few weeks ago. I cannot sign in because my Username is not accepted (?) I KNOW I entered the correct data because I recorded it for reference. I would like to access My Favorites Folder to change the Persona.

Isisombululo esikhethiwe

Thank you all for your suggestions. I tried all of them, but ultimately none worked to resolve the problem. I finally got my computer genius son to help me (he's also typing this now because he's really fast) and the problem was resolved by simply resetting my password. He also helped me setup LastPass so it's easier to use and not as annoying.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

more options

Upgrade your browser to Firefox 8 and check

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Okulungisiwe ngu cor-el

more options

Isisombululo Esikhethiwe

Thank you all for your suggestions. I tried all of them, but ultimately none worked to resolve the problem. I finally got my computer genius son to help me (he's also typing this now because he's really fast) and the problem was resolved by simply resetting my password. He also helped me setup LastPass so it's easier to use and not as annoying.