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Firefox crashes

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We are using Google Web Toolkit interface base application while using application we are facing crash several times. I have downgrade the Firefox from ver.8.0 to 6.0 as in ver. 8.0 crashes were occurring very frequently (Every 10 Min. it use to crash with ver. 8.0 but now in ver. 6.0. it crashes twice to thrice a day) To resolve the problem I have followed several troubleshooting steps provided on Firefox Help as follows on different Pc. But the problem is still occurring. 1. Started browser in to safe mode.

In the safe mode crashing frequency was low but it use to occur at least once in every one to two days.

2. Disabled “Use hardware acceleration when available”. Users have default themes from Firefox. 3. Manually removed all plugins. 4. Updated windows and display driver. 5. Uninstalled IPV6


Note: You can check the below crash details for one of the user


AdapterDeviceID: 2e12 AdapterVendorID: 8086 Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:6.0 AvailableVirtualMemory: 84029440 BuildID: 20110811165603 CrashTime: 1325065629 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1324192035 Notes: AdapterVendorID: 8086, AdapterDeviceID: 2e12, AdapterDriverVersion: 8.15.10.1855

ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 260442 StartupTime: 1325046818 SystemMemoryUsePercentage: 93 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: https://rw.dasmaninstitute.org:8443/ReportWriter/images/pdfs/note-17067.pdf Vendor: Mozilla Version: 6.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C213E021-0CEC-491F-BC4A-EF1597980EFC}] SEQPACKET 0 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C213E021-0CEC-491F-BC4A-EF1597980EFC}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{91492C18-FCB3-4C23-8DE0-783C494BFDFF}] SEQPACKET 5 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{91492C18-FCB3-4C23-8DE0-783C494BFDFF}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C213E021-0CEC-491F-BC4A-EF1597980EFC}] SEQPACKET 1 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C213E021-0CEC-491F-BC4A-EF1597980EFC}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2FA84AB4-45D1-4F67-B200-B88F10488BEB}] SEQPACKET 4 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2FA84AB4-45D1-4F67-B200-B88F10488BEB}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1560E7C8-DA86-4CC4-A57D-B60F0985B5A5}] SEQPACKET 3 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1560E7C8-DA86-4CC4-A57D-B60F0985B5A5}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

This report also contains technical information about the state of the application when it crashed

We are using Google Web Toolkit interface base application while using application we are facing crash several times. I have downgrade the Firefox from ver.8.0 to 6.0 as in ver. 8.0 crashes were occurring very frequently (Every 10 Min. it use to crash with ver. 8.0 but now in ver. 6.0. it crashes twice to thrice a day) To resolve the problem I have followed several troubleshooting steps provided on Firefox Help as follows on different Pc. But the problem is still occurring. 1. Started browser in to safe mode. In the safe mode crashing frequency was low but it use to occur at least once in every one to two days. 2. Disabled “Use hardware acceleration when available”. Users have default themes from Firefox. 3. Manually removed all plugins. 4. Updated windows and display driver. 5. Uninstalled IPV6 '''Note: You can check the below crash details for one of the user''' AdapterDeviceID: 2e12 AdapterVendorID: 8086 Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:6.0 AvailableVirtualMemory: 84029440 BuildID: 20110811165603 CrashTime: 1325065629 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1324192035 Notes: AdapterVendorID: 8086, AdapterDeviceID: 2e12, AdapterDriverVersion: 8.15.10.1855 ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 260442 StartupTime: 1325046818 SystemMemoryUsePercentage: 93 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: https://rw.dasmaninstitute.org:8443/ReportWriter/images/pdfs/note-17067.pdf Vendor: Mozilla Version: 6.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{C213E021-0CEC-491F-BC4A-EF1597980EFC}] SEQPACKET 0 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{C213E021-0CEC-491F-BC4A-EF1597980EFC}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{91492C18-FCB3-4C23-8DE0-783C494BFDFF}] SEQPACKET 5 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{91492C18-FCB3-4C23-8DE0-783C494BFDFF}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C213E021-0CEC-491F-BC4A-EF1597980EFC}] SEQPACKET 1 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C213E021-0CEC-491F-BC4A-EF1597980EFC}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2FA84AB4-45D1-4F67-B200-B88F10488BEB}] SEQPACKET 4 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2FA84AB4-45D1-4F67-B200-B88F10488BEB}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1560E7C8-DA86-4CC4-A57D-B60F0985B5A5}] SEQPACKET 3 : 2 : 5 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1560E7C8-DA86-4CC4-A57D-B60F0985B5A5}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll This report also contains technical information about the state of the application when it crashed

All Replies (1)

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run a clean installation of Firefox 9 and check