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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes seconds after opening with no warning messages. Started with upgrade to Firefox 10.0.2.

wbliss
wbliss
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Reinstall Firefox no help, updated Catalyst driver no help, no problem in safe mode, no problem if turn off hardware acceleration. Windows Xp, AMD Phenom II X6 1090T Black Edition Thuban 3.2GHz Socket AM3 125W Six-Core Desktop Processor HDT90ZFBGRBOX, PowerColor AX6850 1GBD5-DH Radeon HD 6850, GIGABYTE GA-890GPA-UD3H.

Reinstall Firefox no help, updated Catalyst driver no help, no problem in safe mode, no problem if turn off hardware acceleration. Windows Xp, AMD Phenom II X6 1090T Black Edition Thuban 3.2GHz Socket AM3 125W Six-Core Desktop Processor HDT90ZFBGRBOX, PowerColor AX6850 1GBD5-DH Radeon HD 6850, GIGABYTE GA-890GPA-UD3H.

All Replies (8)

Matt_G
Matt_G
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Hey wbliss,

If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Looks like a problem with Direct3D, so make sure that you've installed the latest D3D software.

Otherwise you probably have have no other option then keeping hardware acceleration disabled.

Okulungisiwe ngu cor-el

wbliss
wbliss Umnikazi wombuzo
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Wouldn't a Direct 3D Problem be solved by loading the latest Catalyst driver for my Radeon 6850 video card?

wbliss
wbliss Umnikazi wombuzo
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I got to extensions Add-ons manager and there are several messages. HP Smart Web Printing is incompatible with Firefox 10.0.2.(disabled) Microsoft .NET Framework Assistant 1.2.1 is incompatible with Firefox 10.0.2.(disabled) ZoneAlarm Security Engine is incompatible with Firefox 10.0.2. (disabled) I need these addons to work. What to do?

wbliss
wbliss Umnikazi wombuzo
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Absolutely nothing in the Firefox crashes Knowledge Base article applies or fixes my problem.

wbliss
wbliss Umnikazi wombuzo
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Troubleshooting extensions and themes is not helping either.

geraldmitchell
geraldmitchell
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I'm also having the same problem with a computer at work. It is also running XP, and also has 6 core processor: an AMD Phenom II X6 1035T, on some motherboard with integrated radeon 3000 graphics.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi geraldmitchell, this thread is a bit old now. Check out the discussion in this newer thread on a similar point: Firefox crashes when using Google as startpage.

If that doesn't help, could you start a new question listing your system information and add-ons?

Crashing: https://support.mozilla.org/en-US/questions/new/desktop/d2