Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When firefox starts, an "XvidSetup.exe" window pops up asking to install the file. How can I stop this?

more options

This only happens opening FF, IE is ok. This started just a few days ago, but I cannot think of anything that triggered it.

I am running Windows XP.

This only happens opening FF, IE is ok. This started just a few days ago, but I cannot think of anything that triggered it. I am running Windows XP.

All Replies (3)

more options

Hi MSchp,

You should check to see what your homepage has been set to or try to NOT restore the previous session. Did you try to install the xvid codec at one point? It sounds like it might be trying to load it on startup because the download url might be stored in the session history or as your homepage. Try resetting the home page to default and don't load the previous session.

Hopefully this helps!

more options

Matt, FF is set to open to a blank page.

After your suggestion, I noticed that the pop up window appeared to coincide with a single "myyahoo" pinned tab loading cycle. After unpinning and closing the tab, the pop up no longer appears!

I never intentionally requested an xvid download. While xvid seems to be a legitimate app, the fivemillionfriends / xvid download has some history of virus problems.

Thanks for your help,

Marvin

more options

Do a malware check with some malware scan programs. You need to scan with all programs because each program detects different malware. Make sure that you update each program to get the latest version of the database before doing a scan.

See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and What to do when searches take you to the wrong search website