Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Can you help retrieve my firefox profile with my favorites? I tried your instructions and they did not work

  • 1 baphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu user633449

cakinc
cakinc
more options

I have a new laptop and am leaving on an extended trip out of the country to do volunteer work. It is urgent that I have my original profile with favorites added to the new computer. I have tried your instructions and was not sucessful.

HELP!

I have a new laptop and am leaving on an extended trip out of the country to do volunteer work. It is urgent that I have my original profile with favorites added to the new computer. I have tried your instructions and was not sucessful. HELP!

All Replies (1)

user633449
user633449
more options

If you read Recovering important data from an old profile, yo can see what files you will need to back up. All you have to do is on your old computer, locate your profile (usually in C:\Users\YOUR USERNAME HERE\AppData\Roaming\Mozilla), and copy and paste that profile (you can copy individual files, or the whole folder) to your new computer and put it in the same place.