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mailto link doesn't work

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fedgosh
fedgosh
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I had gmail set as my default email client for Firefox. It was working fine for a long time, but then, all of sudden it stopped working. Now when I click on email links, new email window opens, but for some reason it cannot fully load, it just gets stuck.

Sometimes when I clear cookies, it will work once, but then stops working again.

I have tried restarting Firefox without addons, but then email links don't work at all.

Also, I tried switching my default email program in Firefox and Control Panel to Outlook, but it doesn't do anything; when I click on email links, it tries to open email window.

I had gmail set as my default email client for Firefox. It was working fine for a long time, but then, all of sudden it stopped working. Now when I click on email links, new email window opens, but for some reason it cannot fully load, it just gets stuck. Sometimes when I clear cookies, it will work once, but then stops working again. I have tried restarting Firefox without addons, but then email links don't work at all. Also, I tried switching my default email program in Firefox and Control Panel to Outlook, but it doesn't do anything; when I click on email links, it tries to open email window.

All Replies (3)

Matt_G
Matt_G
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Hi fedgosh,

I'd try starting Firefox in Diagnose Firefox issues using Troubleshoot Mode and setting gmail as the default again. If you don't have the issue while all of your add-ons, extensions, and themes are disabled, you can try adding them back in one by one until you find the culprit. You should look at the Extensions and Themes troubleshooting guide and the Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems article as well.

You could also try creating a new profile.

Hopefully this helps!

fedgosh
fedgosh Umnikazi wombuzo
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Thanks,

But as I mentioned, when I click on email links in Safe mode, nothing happens, it just doesn't work.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to delete the mimeTypes.rdf file in the Firefox Profile Folder to reset all file actions.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder