Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes

  • 3 uphendule
  • 9 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu philipp

kjspooh
kjspooh
more options

Firefox has been crashing repeatedly, often several times an hour. When it first started crashing it was often when I was in a specific Gmail account (we have several), but now it doesn't make a difference where I'm at. I've gone through all the steps on the troubleshooting page, such as checking for updates in firefox, plugins, drivers, firewalls, etc. It also still crashes while in safe mode. What else can I do?

Firefox has been crashing repeatedly, often several times an hour. When it first started crashing it was often when I was in a specific Gmail account (we have several), but now it doesn't make a difference where I'm at. I've gone through all the steps on the troubleshooting page, such as checking for updates in firefox, plugins, drivers, firewalls, etc. It also still crashes while in safe mode. What else can I do?

All Replies (3)

philipp
philipp
  • Moderator
more options

hello, from the crash signature & the associated bug report it looks like the CovenantEyes internet filter on your system is triggering the crashes - can you uninstall this software & see if the crashes go away?

kjspooh
kjspooh Umnikazi wombuzo
more options

If that's the issue I'll check with the Covenant Eyes support then, for a solution. Thanks!

philipp
philipp
  • Moderator
more options

you're welcome! you can also keep an eye on the firefox bug report - if there any more developments going on or if the issue is finally fixed you can find it here: bug #738661