Firefox keeps crashing
Since the last security update a few days ago, Firefox crashes with amazing regularity. It crashes several times a day, sometimes several times in an hour.
All Replies (4)
See:
If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website.
See:
bp-fe145e57-0339-4fb0-9666-a60872121123
Unfortunately that crash report wasn't sent, possibly because of throttling to prevent too many crash reports being sent.
You can check if you can find a crash report that has been submitted by opening the link to the crash-stats.mozilla.com site.
Did you try any of the troubleshooting steps in the knowledge base articles?
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can check for problems caused by recent Flash updates and try these in case that plugin is involved.
- disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
- disable protected mode in Flash 11.3 and later
- disable hardware acceleration in the Flash plugin
- downgrade the Flash player to version 10.3 or 11.2
Okulungisiwe ngu NoahSUMO
The "Firefixer" download link in the previous reply was reviewed and removed by a moderator yesterday. Anyone who received that link in an e-mail notification should not download and run the FireFix.exe file.
Okulungisiwe ngu AliceWyman