Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Can't now login to online banking using Firefox - have to switch to IE

dpstat
dpstat
more options

Until recently, I've always been able to login to my online bank account using Firefox, however, I can no longer do that - the login page freezes and eventually times-out - so now I have to switch to IE anytime I want to login. I've contacted my bank who say that, as long as I can login with IE, the problem must lie with Firefox. Anyone know what the problem is ?

Until recently, I've always been able to login to my online bank account using Firefox, however, I can no longer do that - the login page freezes and eventually times-out - so now I have to switch to IE anytime I want to login. I've contacted my bank who say that, as long as I can login with IE, the problem must lie with Firefox. Anyone know what the problem is ?

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Have you updated to Firefox 17.0.1? It may fix problems with some websites that require Firefox to identify its version number in a particular way.

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

(You also can clear Firefox's cache completely using:

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now")

(2) Remove the site's cookies (save any pending work first) using either of these. While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?