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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Cannot open new tabs or load new sites by typing in URL.

  • 4 uphendule
  • 2 zinale nkinga
  • 16 views
  • Igcine ukuphendulwa ngu aobligado

aobligado
aobligado
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When I click on the "+" button to open a tab (or from the File menu) nothing happens. Also when I try to go to a new web page by typing in the URL, nothing happens. A new web page and tab only opens by clicking on a (Google) search result item. Re-starting Mozilla does not help.

Note: Printing data from Troubleshooting Information below deleted to limit characters to less than 30.000.

When I click on the "+" button to open a tab (or from the File menu) nothing happens. Also when I try to go to a new web page by typing in the URL, nothing happens. A new web page and tab only opens by clicking on a (Google) search result item. Re-starting Mozilla does not help. Note: Printing data from Troubleshooting Information below deleted to limit characters to less than 30.000.

Isisombululo esikhethiwe

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can use one of these to start Firefox in Safe mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See also:

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (4)

philipp
philipp
  • Moderator
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hello aobligado, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

aobligado
aobligado Umnikazi wombuzo
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How do I launch Firefox in a safe mode?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Isisombululo Esikhethiwe

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can use one of these to start Firefox in Safe mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled

If it does work in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

See also:

aobligado
aobligado Umnikazi wombuzo
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Thanks to both of you. The culprit was the ASK Toolbar 3.15.4100013. Everything OK with it removed.