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Firefox 19.0 Crashing in Windows 8

  • 2 uphendule
  • 8 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Cassiopeia

Cassiopeia
Cassiopeia
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I recently got a new computer with Windows 8. One of the first things I did was download Firefox. However, Firefox has been crashing frequently. Sometimes it will crash several times in a row, either upon starting the browser or after a very short amount of surfing. Other times it will allow me to surf for a while without a problem.

I have read through some of the other similar topics. I have disabled hardware acceleration and removed extensions. I tried installing an earlier version of Firefox (16.1) and the problem persisted.

Here are my most recent crash reports: 

bp-00f60c4d-abe1-4771-b2df-821372130222 2/22/2013 9:23 AM
bp-fd27a710-3492-43d9-ad29-dd1ff2130222 2/21/2013 9:56 PM
bp-7fd989a8-521b-41b4-a00f-437292130222 2/21/2013 9:52 PM
bp-8a1b93e4-be5d-403d-8866-27e032130222 2/21/2013 9:50 PM
bp-3f1fdbd9-b8c5-4c21-a35d-c1f3a2130222 2/21/2013 9:18 PM
bp-27ad846e-4453-4a2f-b88c-ba4ca2130222 2/21/2013 9:15 PM
bp-235e3529-a2fb-4c87-ad52-3ec242130221 2/21/2013 4:33 PM
bp-d08d4750-2964-4265-9d1a-0be7c2130221 2/21/2013 4:28 PM
bp-07945789-0244-4e69-b792-ab5b82130221 2/21/2013 4:28 PM
bp-39f81345-ae86-4307-9b97-eceb52130221 2/21/2013 4:27 PM
bp-cce641ab-2a30-4594-867b-1bdae2130221 2/21/2013 4:00 PM
bp-dee6e61f-da26-4973-b56e-727632130221 2/21/2013 2:18 PM
bp-43a0ee92-2887-4aec-a875-3733d2130221 2/21/2013 1:29 PM
bp-b99e3fe6-9053-4579-a7cc-567462130221

I don't really want to change browsers, so any help would be appreciated.

I recently got a new computer with Windows 8. One of the first things I did was download Firefox. However, Firefox has been crashing frequently. Sometimes it will crash several times in a row, either upon starting the browser or after a very short amount of surfing. Other times it will allow me to surf for a while without a problem. I have read through some of the other similar topics. I have disabled hardware acceleration and removed extensions. I tried installing an earlier version of Firefox (16.1) and the problem persisted. Here are my most recent crash reports: <pre><nowiki> bp-00f60c4d-abe1-4771-b2df-821372130222 2/22/2013 9:23 AM bp-fd27a710-3492-43d9-ad29-dd1ff2130222 2/21/2013 9:56 PM bp-7fd989a8-521b-41b4-a00f-437292130222 2/21/2013 9:52 PM bp-8a1b93e4-be5d-403d-8866-27e032130222 2/21/2013 9:50 PM bp-3f1fdbd9-b8c5-4c21-a35d-c1f3a2130222 2/21/2013 9:18 PM bp-27ad846e-4453-4a2f-b88c-ba4ca2130222 2/21/2013 9:15 PM bp-235e3529-a2fb-4c87-ad52-3ec242130221 2/21/2013 4:33 PM bp-d08d4750-2964-4265-9d1a-0be7c2130221 2/21/2013 4:28 PM bp-07945789-0244-4e69-b792-ab5b82130221 2/21/2013 4:28 PM bp-39f81345-ae86-4307-9b97-eceb52130221 2/21/2013 4:27 PM bp-cce641ab-2a30-4594-867b-1bdae2130221 2/21/2013 4:00 PM bp-dee6e61f-da26-4973-b56e-727632130221 2/21/2013 2:18 PM bp-43a0ee92-2887-4aec-a875-3733d2130221 2/21/2013 1:29 PM bp-b99e3fe6-9053-4579-a7cc-567462130221</nowiki></pre> I don't really want to change browsers, so any help would be appreciated.

Okulungisiwe ngu cor-el

All Replies (2)

philipp
philipp
  • Moderator
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hello, unfortunately this seems to be a crash that is appearing in firefox 19 on windows 8 with AMD Radeon HD 6XXX/7XXX graphics cards - developers are investigating the causes of it...

the best option probably is to downgrade to the to the former version at the moment until this gets sorted out: Install an older version of Firefox ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/

the auto-update in firefox 18 for the affected systems is now disabled and will be turned back on when a fix is available.

Cassiopeia
Cassiopeia Umnikazi wombuzo
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Firefox has been up and running perfectly for at least 8 hours after downgrading. Problem solved - thank you very much!