I am having problems getting a PDF to open
I go to my credit card website..open it up..click on statements..a PDF file comes up..I click on open and and I get a blank screen..Prior to this I was not having a problem accessing the statement and printing it out.
All Replies (6)
Firefox 19 introduced a new PDF viewer that -- we've discovered through plenty of reports here -- isn't fully compatible with all PDFs.
To change your viewer from the Firefox 19 built-in viewer to the Adobe Acrobat plugin (not currently active on your plugins list?), or another plugin, or your external copy of Adobe Reader, check out the steps in this article: View PDF files using Firefox’s built-in viewer.
Any luck?
To disable and fully revert back to Adobe Reader you must follow these steps that worked for me and will also, work for you.
- Go to about:config
- Search pdf
- Put pdfjs.disabled to True
- There will be a file on that list with the string:
application/pdf,application/vnd.fdf,application/vnd.adobe.xdp+xml,application/vnd.adobe.xfdf
Double Click on the file and remove the string; leave it blank and restart firefox. It should now work.
I followed these steps and still can't view PDFs in FireFox. It used to just work without making any special changes. Google Chrome, Internet Explorer and Safari just work; No add-ons or configurations necessary. FF should just work. If the user doesn't have Acrobat or Foxit Reader, then they should be prompted what to do with the file. I really hope this is fixed in FF 24!
Okulungisiwe ngu nathan2103
Hi nathan2103, can you clarify the problem that you're having. Are all PDFs blank, or do sites require you to save them instead of viewing them online, or... please spell it out bit more.
Also, what do you have selected here:
orange Firefox button (or Tools menu) > Options > Applications > in the search box that appears above the list > pdf
I have many PDFs on my server and some don't seem to open correctly in FF.
Try this one: http://libreserves.anderson.edu/docs/wright,%20musc3150%20-%20church%20music%20a%20functional%20art.pdf
It works fine in IE and Chrome.
Here is a second example: http://libreserves.anderson.edu/docs/wright,%20musc3150%20-%20is%20nothing%20sacred%20the%20eclipse%20of%20the%20holy%20in%20contemporary%20christianity.pdf
Other PDFs seem to open fine.
Hi nathan2103, I can't open those links in any browser (Fx23, IE8, Chrome on Win7). Is it possible that general internet users are not permitted to access resources on that server?