the latest version screwed up my pc completely. Now after uninstalling, re-downloading, and running setup, it won't run the program at the end. Help please!
Running Windows 7.
At the end of setup asks if Admin or Current User. Since I don't know what the password is even though I'm the Admin / only person on the pc, I select Current User. After selecting OK, nothing happens. What now?
All Replies (4)
hoav you tried running as admin, that is the only way it works
you can also update thru the browser
Firefox Button > Help > Check For Updates
NOTE: you already have Firefox 21
You can also check for malware, try these free programs to scan for malware, which work with your existing antivirus software:
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
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Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 21.0: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
- Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you lose personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
- (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.