Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

my firefox will not start when I open it, it forces me to start in safe mode. I've updated all the recommened items and still does not work

  • 1 baphendule
  • 2 zinale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu philipp

justin.dahljames
justin.dahljames
more options

For a couple weeks I have not been able to open up Firefox without clicking on the "Open in safe mode". I've read and updated all my drivers, add-ons, Norton, windows 7 updates, etc. this did not fix the problem. I tried disabling all the add-ons and reopening it, this did not prevent the crash either and I had to open in safe mode.

here is the latest crash ID Crash ID: bp-048a99c2-73be-46b3-ae09-adb2b2130704

thanks,

Justin

For a couple weeks I have not been able to open up Firefox without clicking on the "Open in safe mode". I've read and updated all my drivers, add-ons, Norton, windows 7 updates, etc. this did not fix the problem. I tried disabling all the add-ons and reopening it, this did not prevent the crash either and I had to open in safe mode. here is the latest crash ID Crash ID: bp-048a99c2-73be-46b3-ae09-adb2b2130704 thanks, Justin

All Replies (1)

philipp
philipp
  • Moderator
more options

hello justin, thanks for reporting with your crash report ID. ironically this issue might be caused by a recent windows update (KB2670838). until there's a fix for it or an updated graphics driver that can solve the issue, please disable hardware acceleration in firefox.

while in safemode go to firefox > options > advanced > general & switch off hardware acceleration.