Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Why can't I have a scanned item sent to my email account, I get a SMPT error message.

more options

Unable to send a scanned document to my yahoo email account, the error message is SMPT not found.

Unable to send a scanned document to my yahoo email account, the error message is SMPT not found.

Isisombululo esikhethiwe

hello c18843, this doesn't sound like a problem with firefox, so we probably can't help with that issue. please contact the vendor of the program you're using to send the item to get further support...

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 2

All Replies (7)

more options

Isisombululo Esikhethiwe

hello c18843, this doesn't sound like a problem with firefox, so we probably can't help with that issue. please contact the vendor of the program you're using to send the item to get further support...

more options

By the way, it's SMTP (for Simple Mail Transfer Protocol), so if you see SMPT, there might be a typo in your settings.

more options

Thanks, however I believe that there is a sync problem occurring after I attach the scanned document to my email account, when I try to send the attached file to my email account is when I receive the "host smpt error message", I guess the host server is different than what is now present in my software.

more options

All I am trying to do is sync my email account, so that when I attach a scanned document to my email account that it will allow the process to take place without the "SMPT host error message appearing and to allow the email to be sent when I press the send icon.

more options

Are you logging in to your mail account in Firefox and using the attach feature to attach a scan file to a message? If you are trying to send the file directly from your scan software, you may need to check with Yahoo on how to do that. If I recall correctly, Yahoo requires a paid account in order to send messages through programs other than the browser, and presumably they provide support on the specific settings.

more options

I am using my all in one printer to scan the document and choosing the email option to have it attached to my email address, that part of the action occurs without a problem, the problem exists when I hit the send icon on the email with the attachment, that is when I get the "SMTP or POP3 host error message".

more options

Your email provider (Yahoo?) can give you the settings you need to connect to its mail servers from your scanner software. The software will connect directly; it doesn't use any of your web browsers to connect.