Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Cant scroll on Samsung Series 9 with Synaptics V8.0 Clickpad

  • 2 uphendule
  • 4 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Hanryo

more options

Here's the deal:

Bougth an used Samsung NP900X3A-A01PT (http://www.samsung.com/pt/consumer/monitor-peripherals-printer/notebook/notebook/NP900X3A-A01PT-spec). It worked just fine (scrolled just fine on Firefox once I installed it), but since I wanned it to be close to brand new, I did a fresh Windows Intall. With the out-of-the box Restore DVD.

Intalled all drivers, all is working well except for one thing: Using Firefox I cannot scroll up or down, left or right, or use any of the controlls related to my multitouch Synaptics Clickpad V8.0 ... In any other program it works fine: Adobe Reader, Internet Explorer, Windows Explorer, etc...

Just in Firefox it will not work. Seems as if any of the multitouch interface controlls won't work (they all work on other programs).

I checked all the Synaptics functions, all is configured well. I tried using a USB mouse, the scroll works just fine in Firefox. Downloaded the drivers off this model's specific Samsung Download page.

If you could help me would be greatly appreciated! It's strange because it works on all other programs (so it doen'st look like driver issue), but not in Firefox. Works fine on Firefox with a USB mouse (which would seem driver issue)... And it doesn't seem to be an issue of the pad becouse it worked before. Help me please ;)

Here's the deal: Bougth an used Samsung NP900X3A-A01PT (http://www.samsung.com/pt/consumer/monitor-peripherals-printer/notebook/notebook/NP900X3A-A01PT-spec). It worked just fine (scrolled just fine on Firefox once I installed it), but since I wanned it to be close to brand new, I did a fresh Windows Intall. With the out-of-the box Restore DVD. Intalled all drivers, all is working well except for one thing: Using Firefox I cannot scroll up or down, left or right, or use any of the controlls related to my multitouch Synaptics Clickpad V8.0 ... In any other program it works fine: Adobe Reader, Internet Explorer, Windows Explorer, etc... Just in Firefox it will not work. Seems as if any of the multitouch interface controlls won't work (they all work on other programs). I checked all the Synaptics functions, all is configured well. I tried using a USB mouse, the scroll works just fine in Firefox. Downloaded the drivers off this model's specific Samsung Download page. If you could help me would be greatly appreciated! It's strange because it works on all other programs (so it doen'st look like driver issue), but not in Firefox. Works fine on Firefox with a USB mouse (which would seem driver issue)... And it doesn't seem to be an issue of the pad becouse it worked before. Help me please ;)

All Replies (2)

more options

UPDATE: I realized that if I insist on scrolling down uppon opening a new page I can scroll but just a little bit. Then it won't scroll anymore no mather how much I insist.

Also If I click Ctrl+Two-finger-scroll-motion when I release the Ctrl button it scrolls a little. This I can repeat. But seems as if it "confuses" the pinch to zoom and two finger scroll sometimes (when releasing the Ctrl button)

more options

UPDATE 2: I had it working perfecly a moment ago. Right after watching a 47-ish minute of video stream, with DivX Web-Player it was working fine! Is there any way to get a log of what happened then to see what is causing the problem?