survey appears
Hi,
every-time l use Mozilla, either a survey or competition appears, does anyone have any advice please.
Thank you & regards.
Chris
Isisombululo esikhethiwe
hello, this looks like a problem caused by adware on your pc - you have two malicious extensions present. please go to firefox > addons > extensions & remove SearchNewTab 1.0 & ssavenshAre 5.10. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like adwcleaner.
Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0All Replies (2)
Isisombululo Esikhethiwe
hello, this looks like a problem caused by adware on your pc - you have two malicious extensions present. please go to firefox > addons > extensions & remove SearchNewTab 1.0 & ssavenshAre 5.10. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like adwcleaner.
Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware
Some of the prefs listed in the System Details List show searchy.easylifeapp.com (keyword.URL is no longer supported).
You can use the SearchReset extension to reset some preferences to the default values.
Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).