Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Why does firefox keep asking to update to 23.0.1 over and over agian after doing the update? (win 7 Home Prem)

  • 4 uphendule
  • 8 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Kidbeacon

more options

Updated up to V23.0 apparently with no problems (23.0 shown on Firefox/Help/About), Now keep getting the update to 23.0.1, I install it and everything seems fine, then the next day I get yet another request to update to 23.0.1. Now on at least 5th iteration. Op system is Win 7 home premium.

Updated up to V23.0 apparently with no problems (23.0 shown on Firefox/Help/About), Now keep getting the update to 23.0.1, I install it and everything seems fine, then the next day I get yet another request to update to 23.0.1. Now on at least 5th iteration. Op system is Win 7 home premium.

Isisombululo esikhethiwe

hello, please try downloading the full installer for firefox 23.0.1 from https://www.mozilla.org//firefox/all/ and just install it on top of your current version (all your personal data - bookmarks & passwords will be kept by this procedure).

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 5

All Replies (4)

more options

Isisombululo Esikhethiwe

hello, please try downloading the full installer for firefox 23.0.1 from https://www.mozilla.org//firefox/all/ and just install it on top of your current version (all your personal data - bookmarks & passwords will be kept by this procedure).

more options

Tried that. Does not work. Still annoyingly failing to update to 23.0.1.

more options

If updating or installing on top doesn't work then do a clean (re)install of the current Firefox 23.0.1 release and make sure to remove the Firefox program folder in case your security software is causing problems.


Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you lose personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.


more options

Life's too short for this. I just turned off the auto update and will wait for the next update.